What You'll Do
As the Region Service Delivery Leader, you will define and execute the strategic vision for service delivery across the Middle East, ensuring alignment with corporate objectives and regional market dynamics. You will act as the primary executive liaison for key customer accounts, building long-term relationships and guiding transformation initiatives that deliver measurable value.
You will lead a team of Customer Delivery Executives, providing mentorship and direction to ensure consistent, high-quality service outcomes. During critical escalations or major projects, you will step in directly to lead negotiations, resolve issues, and maintain delivery integrity. Your role includes shaping resource strategies, ensuring teams are equipped and empowered to meet performance goals.
You will collaborate closely with Sales to identify expansion opportunities, using market insights to strengthen existing account positions and support new business acquisition. You are responsible for both steady-state operations and large-scale BSS transformation programs, balancing efficiency with innovation to maintain agility and service excellence.
Using data and performance metrics, you will make strategic decisions to improve financial outcomes and optimize resource allocation across the region.
Requirements
You bring over 15 years of leadership experience in telecommunications service delivery, with deep expertise in OSS/BSS environments. You have held executive roles with full P&L responsibility and a proven ability to lead complex delivery organizations.
Success in this role requires a demonstrated history of driving customer success, leading transformation programs, and supporting revenue growth through strategic account engagement. You must be fluent in both English and Arabic, with strong executive communication skills across cultures and organizational levels.
Your leadership style emphasizes empowerment, accountability, and continuous improvement, enabling teams to innovate and deliver with precision.
Benefits
- Opportunity to shape service delivery strategy across a high-growth region
- Direct impact on customer success and operational performance
- Leadership role in large-scale digital transformation initiatives
- Collaborative environment focused on innovation and team development
- Work within a structure that values accountability and operational rigor
