Redcare Pharmacy is hiring a Redcare Pharmacy Italian Customer Service Agent (m/f/d ...

Italian Customer Service Representative (m/f/d) About Redcare Pharmacy: As a pioneering online pharmaceutical platform in Europe, Redcare Pharmacy is propelled by innovative teams committed to our compelling vision: "Until every human has their health." We cultivate an environment where employees feel empowered and inspired to contribute meaningfully. If you seek a purpose-driven career aligned with your values, start your #Redcareer today. About the Role: In customer service, you embody the company's voice - supporting customers during critical moments and ensuring swift, effective issue resolution. Through friendly communication and rapid solutions, you ensure customers feel genuinely supported, significantly contributing to customer satisfaction and organizational success. We're expanding our service team for the Italian market, seeking communicative and empathetic professionals fluent in Italian. Join us in Sevenum near Venlo, Netherlands, and earn a competitive net salary starting at €2,195.93 as a Customer Service Associate. YOUR TASKS: - Support Italian customers and partners via phone and written communication, serving as the primary contact point - Provide knowledgeable, sensitive guidance addressing customer wishes and needs - Ensure seamless order and shipping processes - Manage service-oriented complaint and claims resolution using customer-focused approaches - Identify and analyze errors to facilitate continuous operational optimization YOUR PROFILE: - Business-fluent Italian and English communication skills - Prior customer service experience (phone, written, or sales) - Demonstrable diligence, reliability, and strong service orientation - Exceptional verbal and written communication abilities - Calm demeanor with consistent positive attitude - Proficient in MS Office programs - Strong team player mentality YOUR BENEFITS: - Comprehensive onboarding program - On-site fitness opportunities - Travel allowance (€0.23 per km) - Team-building events - Professional development opportunities - 28 vacation days - Annual vacation allowance (8% of gross salary) #growwithus