Trek is looking for a Project Manager – Implementations Security to ensure the successful deployment of our Security products. You will identify solutions, improve operational efficiency, and manage relationships with customers, vendors, and partners while overseeing multiple projects across the Security product line.

What You'll Do

Lead end-to-end implementation projects across the Security product line
Serve as the primary point of contact for all implementation activities and project-related requests
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Develop a deep understanding of each customer’s goals, environment, and project scope
Own project timelines, deliverables, and status trackers
Set and manage customer expectations while escalating issues as needed
Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
Proactively manage project tasks and milestones, keeping leadership informed of progress
Maintain a detailed risk and issues log and develop mitigation strategies
Establish a strong understanding of the security product and features to effectively assist and train end users
Identify process or system gaps and drive effective, corrective solutions
Respond to customer inquiries via phone, email, or chat in a timely manner
Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
Represent the department in internal meetings and cross-functional discussions

What We're Looking For

Bachelor’s Degree required
4+ years of relevant experience
Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
Excellent written and verbal communication skills
Strong customer service mindset and desire to help others succeed
Demonstrated ability to build and maintain strong customer relationships
High attention to detail and strong analytical/problem-solving skills
Ability to thrive in a high-growth, fast-paced technology environment
Self-starter with the ability to work independently, including in remote settings

Nice to Have

Experience in the physical access control industry strongly preferred
PMP or similar certification strongly preferred

Team & Environment

This role sits within the Operations - Implementations department, reporting to the Manager, Implementations. You will join a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow.

Benefits & Compensation

Salary range: $75-90k annually
Medical, dental, and vision insurance
Flexible spending accounts (FSA)
Life insurance
Accidental death and dismemberment (AD&D) insurance
Long-term disability (LTD) coverage
Paid time off (PTO)
401(k) retirement savings plan with matching
100% paid parental leave
Remote work options
Development/training opportunities

Work Mode

This position is open to candidates located within the United States.

Trek fosters an environment of teamwork, transparency, and authenticity, and has been recognized as a Top Workplace from 2021-2025. Genea, the company mentioned in the context of this role, participates in E-Verify to confirm the employment eligibility of all new hires working in the United States.