We are seeking a Remote Project Coordinator with Customer Service experience to join Vert Environmental. This role involves coordinating field events, managing client communications, and supporting internal teams to ensure smooth project execution and high client satisfaction.
What You'll Do
- Answer incoming phone calls promptly and professionally
- Make outbound calls to clients, internal teams, and departments
- Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed
- Deliver exceptional customer service while maintaining strong client relationships
- Accurately enter and manage data in relevant systems
- Prepare and obtain necessary work authorizations and documentation
- Organize files and perform other administrative tasks as required
What We're Looking For
- Minimum 2 years of experience in project coordination, administrative support, or related roles
- Proven ability to manage multiple projects simultaneously
- Familiarity with project management methodologies such as Agile, Waterfall, Scrum, or similar
- Experience using project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)
- Strong organizational and multitasking abilities
- Excellent communication and stakeholder management skills
- Proficient in scheduling and tracking project timelines
- Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools
- Experienced in coordinating meetings, taking minutes, and following up on action items
- Strong interpersonal and communication skills, with a focus on client satisfaction
- Willingness to develop and maintain strong client relationships via email and phone
- A growth mindset with a passion for continuous learning and development
- Ability to work both collaboratively and independently
- English proficiency at B2 level or above
- Values such as honesty and integrity
- Proactive problem-solver with a focus on removing roadblocks for clients
- Proven remote work experience with a dedicated home office setup, including a desktop, quality headset, and a stable internet connection
Technical Stack
- Asana
- Trello
- Jira
- Monday.com
- Microsoft Project
- Excel
- Google Sheets
Benefits & Compensation
- Full-time role (40 hrs/week, Monday-Friday)
- Paid Vacation/Sick Time
- Regular performance evaluations with opportunities for salary increases and bonuses
- Medical, Dental, Vision insurance
- 401(k)
- Various discounts on travel, entertainment, wellness, gym memberships, and more!
Vert Environmental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Mode
Remote position with global flexibility. Candidates must have a dedicated home office setup with a desktop, quality headset, and stable internet connection.
