American Express Travel Related Services Company, Inc. is seeking a Senior Associate in Program Management to serve as the operational backbone of the Digital Workplace program function. You will own Jira Cloud configuration, workflow design, reporting infrastructure, and documentation integrity across Digital Workplace and Global Real Estate initiatives, ensuring structured tracking and automation.
What You'll Do
- Own Jira Cloud configuration including workflow design, ownership logic, automation, and reporting build-out
- Create and maintain workflows supporting Digital Workplace and Global Real Estate initiatives
- Develop automation to streamline tracking and improve transparency
- Ensure system data integrity and alignment with documented standards
- Build dashboards and develop executive-ready PowerPoint materials supporting governance and leadership forums
- Ensure consistent reporting across all site-level initiatives
- Maintain accurate portfolio tracking while identifying cross-initiative dependencies, emerging themes, and enterprise-level impacts
- Manage intake process for new technology requests
- Track innovations being evaluated, tested, and piloted
- Maintain visibility into vendor pilots and evaluation status
- Maintain RACI documentation and update based on aligned changes
- Maintain centralized documentation of Technology standards and processes
What We're Looking For
- 4+ years of experience in program management, PMO, operations, or systems administration
- Proficient in configuring and managing Jira Cloud workflows
- Proficient in Excel
- Strong analytical and organizational skills
- Strong PowerPoint and executive presentation development skills
- Ability to synthesize complex information into clear, structured executive narratives
- Experience building dashboards and structured reporting
Nice to Have
- Experience supporting workplace technology, global real estate, or future building technology
- Experience implementing workflow automation
- Strong documentation discipline
- Experience supporting governance forums
Technical Stack
- Jira Cloud
- Excel
- PowerPoint
Team & Environment
You will be part of the Digital Workplace team supporting global employees and contractors.
Benefits & Compensation
- Compensation range: $89,250.00 to $150,250.00 annually + bonus + benefits
- Competitive base salaries and bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- 20+ weeks paid parental leave for all parents, regardless of gender
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Mode
This role follows a hybrid working model with flexible onsite or virtual arrangements depending on role and business need. Position locations are in the United States.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
