Merkle (Dentsu) is looking for a Program Director - CRM & Data Transformation to lead the successful sales and delivery of CXM client accounts. You will define the vision for program management and be responsible for delivery across the end-to-end client lifecycle, collaborating across service lines to win and deliver strategic engagements.

What You'll Do

Tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses, and pitches.
Craft approach and timeline for engagement model definition and pricing for client pitches.
Partner with finance, client engagement, and practice areas to model the team and price new client business.
Design the engagement model for client engagements including team models, workstreams, processes, and toolset.
Upon award, partner with service lines and clients to refine the engagement model and stand up the team.
Work with the team to prepare both client and internal kickoffs.
Lead program director on client accounts, running the PMO, being a member of a PMO/TMO, or running the holistic program.
Tailor PMO/TMO frameworks and approaches to client context and ensure all parties understand approaches, templates, and communication strategy.
Develop standardized team size scoping methods on the account.
Standardize delivery of the client's chosen delivery methodology.
Oversee Delivery Onboarding materials and ensure all project teams have project specific onboarding.
Create and evolve account playbooks.
Facilitate pitch and proposal development in partnership with client leadership team for organic growth.
Ensure detailed SOWs are developed and approved for all new engagements.
Ensure detailed Change Orders are developed and approved for all project changes.
Partner with account CLG teams to develop account plans.
Ensure all programs are delivered on schedule, on budget, and meet the expectations of the agreed scope.
Ensure all workstreams are communicated to across the account.
Partner with appropriate leads to identify and lead remediation actions for escalated issues.

What We're Looking For

At least 15 years experience delivering transformation, complex, global, scaled client engagements with star brands in a professional services environment.
Experience bringing diverse teams together to deliver stellar digital experience work.
Program subject matter expert who is an accomplished delivery leader who has experienced global/complex roll-out and knows how to guarantee successful execution of strategic initiatives.
Experience working in partnership with other professional services organizations in client contexts.
Demonstrate commercial delivery track record and be able to showcase how you delivered complex engagements profitably.

Team & Environment

You will collaborate with sales, client management, and project management across dentsu's service lines and practice areas, reporting to the VP, Program Director.

Benefits & Compensation

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Compensation: $136,000-$219,650

Work Mode

This is a remote position open to candidates in the USA, specifically in the Remote - Maryland area.

Dentsu is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.