Common CENTS™ Solutions, in collaboration with Contour Software, is seeking an experienced Product Manager/Scrum Master to join its Research and Development (R&D) team. Reporting to the VP of Research & Development, this role plays a key part in identifying AI opportunities, guiding Agile teams, and delivering transformative software solutions for healthcare, senior living, and business dining environments.
What You'll Do
- Partner with the VP of R&D to define the AI vision, strategy, and roadmap across R&D initiatives.
- Identify, prioritize, and validate AI/ML opportunities across workflows, product usage patterns, and customer pain points.
- Translate research insights into user stories, acceptance criteria, and prioritized backlogs, including AI-specific requirements.
- Conduct AI-focused discovery to identify automation, decision-support, predictive, or generative feature opportunities.
- Partner with engineering to determine feasibility, data needs, and model integration considerations.
- Collaborate with QA and training teams to ensure AI features include proper documentation, transparency, and change-management support.
- Facilitate Agile ceremonies (sprint planning, standups, reviews, retrospectives) for teams building AI and non-AI features.
- Identify and remove impediments, including data access constraints, model training blockers, or architectural limitations.
- Track sprint metrics and AI research cycles, communicating progress and risks to stakeholders.
- Collaborate cross-functionally to validate AI usability, customer adoption, and readiness for production environments.
What We're Looking For
- Bachelor’s degree in computer science, Information Systems, or a related field, or a comparable combination of education and practical experience.
- 3+ years as a Product Manager, Scrum Master, Software Support, or Agile Product Owner; OR 3+ years in food service within healthcare, hospitality, or senior living; OR 3+ years managing or supporting POS systems.
- Excellent written and oral communication skills along with active listening skills.
- Highly organized with the ability to manage multiple priorities in a remote, fast-paced environment.
- Demonstrated experience in AI tools, automation, or data-driven decision-support.
- Strong understanding of process management related to Agile methodologies and tools.
- Illustrates a strong sense of integrity and trust and commitment to accuracy.
- The hired individual must also be available for meetings that can be as late as 4 pm EST.
Nice to Have
- Experience implementing or managing AI within the software development lifecycle.
- Experience with cloud-based SaaS products.
Technical Stack
- AI/ML
- Agile methodologies
- SaaS
- cloud-based platforms
Team & Environment
- R&D team in Contour Software Lahore or Karachi office, serving as an extension of the onshore R&D team for Common CENTS™ Solutions
- Reports to: VP of Research & Development
Benefits & Compensation
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Work Mode
- Work is conducted onsite at Contour Software offices in Lahore or Karachi
- The hired individual must be available for meetings as late as 4 pm EST
Contour is committed to fostering a culture of respect based on diverse perspectives and experiences. The company adheres to a policy that promotes a work environment honoring the worth and dignity of each person, free from all forms of employment discrimination. It actively encourages qualified individuals with special needs to apply and provides reasonable accommodations upon request.
