CVS Health is looking for a Senior Product Manager, Learning Technology & AI Solutions to join our team. In this role, you will lead the design, development, and delivery of AI-enabled learning technology solutions that support our enterprise workforce. You will serve as the primary link between business stakeholders and technical teams, ensuring solutions are validated, functional, and deliver measurable outcomes.
What You'll Do
- Lead cross-functional teams to design and deliver learning solutions that address business challenges.
- Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams.
- Develop current-state and future-state process flows and solution designs; validate requirements with business stakeholders.
- Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback.
- Partner with architecture and integration teams to ensure solution designs align with enterprise standards.
- Design end-to-end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery.
- Translate business needs and use cases into technical AI and ML solution requirements.
- Identify and implement AI-driven features to improve system usability and learner engagement.
- Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements.
- Ensure seamless integration of AI applications and ML models with existing IT infrastructure and business systems.
- Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users.
- Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases.
- Support pilot deployments and gather user feedback to inform iterative improvements.
- Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria.
- Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution.
- Communicate solution status, risks, and dependencies to leadership and stakeholders.
- Facilitate requirements workshops, design reviews, and sprint planning sessions.
- Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals.
- Stay current on emerging trends in AI and learning technology; recommend enhancements to improve learner engagement and business outcomes.
What We're Looking For
- 5+ years experience in Learning Technology, Learning & Development systems, or large-scale workforce capability development.
- 3+ years Product Management or Technical Product Management, within a complex stakeholder environment, managing all aspects of a successful product throughout its lifecycle.
- 3+ years experience communicating technical concepts and implications to business stakeholders and customers as well as business concepts and requirements to technical teams.
- 3+ years experience working with user experience design and testing methodologies.
- 2+ years experience with AI concepts and tools (e.g., generative AI platforms, large language models) and their application in workplace learning.
- 2+ years experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA), LXP (e.g., Degreed, EdCast, etc), and content authoring tools.
- 2+ years experience working with Agile methodologies and software.
- 1+ year experience managing or coordinating offshore or contractor resources.
- Bachelor's degree in Learning & Development, Instructional Design, Organizational Development, Information Systems, or related field.
Nice to Have
- Strong communication, facilitation, and program management skills.
- Experience with AI-driven learning solutions, virtual reality (VR) learning, simulation platforms, or adaptive learning technologies.
- Hands-on experience with prompt engineering, LLM integration, or conversational AI applications.
- Experience with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors).
- Background in business analysis, solution architecture, or technical product ownership.
- Healthcare, retail, or pharmacy industry experience.
Technical Stack
- Generative AI platforms
- Large language models
- LMS (Workday Learning, Cornerstone, SABA)
- LXP (Degreed, EdCast)
- Content authoring tools
- APIs
- xAPI/LRS
- SSO
- HRIS connectors
Team & Environment
You will partner with Learning & Development leaders, technology teams, and external vendors.
Benefits & Compensation
- Compensation: $106,605.00 - $284,280.00 + equity. Includes an award target in the company’s equity award program.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
