Aptar is looking for a Product Execution Specialist to play a pivotal role within our FusionPKG commercial support organization. You will serve as the primary liaison between FusionPKG and its customers, accountable for delivering flawless execution throughout the entire customer lifecycle—from early package development through production and launch.
What You’ll Do
- Partner closely with sales executives and management to support new business acquisition, facilitating seamless communication between customers and operational teams in the U.S. and China.
- Own the end-to-end execution of new opportunities, managing projects from package development through production and customer launch.
- Coordinate the ordering, development, execution, and customer approval of pre-production samples, including packaging and decoration specifications.
- Manage customer onboarding processes, including completion of setup documentation and credit applications.
- Ensure flawless execution of first-run production orders by confirming schedules and actively monitoring production and shipment milestones.
- Serve as the central point of coordination for customer needs across internal departments, including Operations, Purchasing, Quality, Engineering, Creative, and Accounting.
- Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics.
- Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded.
- Provide timely order confirmations, status updates, and milestone communications.
- Prepare and deliver customer-facing documentation, including quotations, price lists, item approval signoffs, open order reports, and other customized reports.
- Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals.
What We’re Looking For
- Bachelor’s degree in business, marketing, or a related discipline from an accredited institution.
- Minimum of 3 years’ experience in B2B customer account support or client-facing roles, preferably within consumer product design, manufacturing, or distribution environments.
Nice to Have
- Demonstrated experience in product development or project management.
- Experience within the beauty, skincare, or cosmetics industry.
Team & Environment
You will work cross-functionally with internal teams—including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation—as well as with customer stakeholders.
