ServiceNow is hiring a Principal Workflow Architect - Technology Workflows to join our Customer Outcomes team. In this client-facing role, you will be responsible for the successful delivery of solutions and services, with a focus on the ITSM and ITOM domains. You will deliver thought leadership and design technical architectures for long-term customer success using the ServiceNow Platform.
What You'll Do
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following technical standards and leading practices.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills and certifications depending on the team's needs.
- Lead all technical aspects of project delivery and solution delivery.
- Mentor field resources in implementation methodology, configuration and best practices.
What We're Looking For
- 5+ years of experience as part of a professional services organization; or equivalent education/experience.
- Demonstrated ability to influence and consult in a customer environment, providing thought leadership and architectural guidance.
- IT domain expertise related to ServiceNow product.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively and excellent interpersonal skills.
- Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment.
- Excellent communication and presentation skills and a customer-centric attitude.
- This is a customer facing role with some travel across the Middle East region.
Nice to Have
- ServiceNow certifications in aligned area.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Technical Stack
- JavaScript
- Web Services
- XML
- SaaS
Team & Environment
Part of the Customer Outcomes team at ServiceNow.
Work Mode
This role follows a hybrid work mode and is based in the EMEA region (Europe, Middle East, and Africa).
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
