Responsibilities
- Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Design solutions using a Workflow’s Solutions for common customer use cases, publishing those use cases for broader consumption
- Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
- Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
Requirements
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
- At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions this position is posted for
- Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.)
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a complex organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
- Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
- Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
- Experience conducting solutions presentations and obtaining customer acceptance to solution design
- Strong capabilities in forging trust, engaging a remote or in-person audience
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
- A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
- ServiceNow Certifications: Certified System Administrator (required or must achieve within the first 60 days)
- Certified Application Developer
- Certified Implementation Specialist
Nice to Have
- ServiceNow Certifications: Certified Technical Architect (required or must achieve within the first 120 days)
- Beneficial Industry Certifications: ITILv4, IT4IT, TOGAF
Work Arrangement
Hybrid
Team
Structure: Customer Excellence Group
Additional Information
- Up to 50% travel annually, driven by customer needs and internal meetings
