ServiceNow seeks a Senior Solution Architect, Platform Expert Services to act as a functional and technical expert, consulting with customers on implementing ServiceNow Workflow Solutions based on best practices. In this role, you will accelerate customer business outcomes by supporting sales cycles, leading engagements, and advocating for customer needs within ServiceNow.
What You'll Do
- Support pre-sales activities like conducting sales presentations, leading solutioning discussions, and estimating implementation efforts.
- Be a lead member of an engagement project team focused on delivering successful customer outcomes, especially regarding interconnectivity between Workflow applications and customer technology landscapes.
- Interact with senior leadership or CXO roles to support discussions related to their implementation roadmap and change management best practices.
- Design solutions using Workflow Solutions for common customer use cases and publish those use cases for broader consumption.
- Establish relationships with Workflow product owners and stakeholders to promote awareness of capabilities and roadmaps.
- Lead office hours, formal presentations, webinars, and other learning events to showcase customer use cases and successes.
- Promote continuous improvement practices for delivery and engagement materials.
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
What We're Looking For
- At least 8 years of consultation and/or configuration experience implementing complex, highly-capable technologies, including integrations and portals.
- At least 5 years of consultation and/or configuration experience implementing ServiceNow Workflow Solutions.
- Vast experience with leading PaaS and Low Code app Platform software (e.g., Salesforce, Outsystems, Pega, PowerApps).
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Demonstrated ability to influence and consult senior leaders and provide thought leadership.
- Customer-centric mentality and strong interpersonal skills with both technical and non-technical customers.
- Capable of developing professional conceptual design documents for varying audiences.
- Experience conducting solutions presentations and obtaining customer acceptance.
- Strong capabilities in forging trust and engaging an audience.
- Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
- A passion to continually study new technologies and functionality.
- Certified System Administrator (required or must achieve within the first 60 days).
- Up to 50% travel annually.
Nice to Have
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Certified Application Developer.
- Certified Implementation Specialist.
- Certified Technical Architect (required or must achieve within the first 120 days).
- ITILv4 certification.
- IT4IT certification.
- TOGAF certification.
Technical Stack
- ServiceNow Workflow Solutions
- PaaS
- Low Code Platforms
- AI Models
- Generative AI
- Integrations
- Portals
Team & Environment
This role is part of the Customer Excellence Group, working with customers, partners, and internal teams like Product Management and Customer & Partner Excellence.
Work Mode
This is a hybrid position based in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
