As an IT Systems & Ops Engineer, you’ll play a central role in maintaining the technology experience for employees across a distributed, hybrid environment. You'll manage the IT support queue with a focus on timely resolution and user satisfaction, using Jira Service Management to track and prioritize requests while meeting service level expectations.
Key Responsibilities
- Oversee user identity and access provisioning across platforms including Okta, Google Workspace, Slack, and Zoom, ensuring secure and accurate access from onboarding through offboarding
- Deliver hands-on support for office-based staff, including troubleshooting hardware and software issues, configuring meeting spaces, and providing in-person technical assistance
- Design and implement automated workflows using tools like Okta Workflows and iPaaS platforms to reduce repetitive tasks and improve operational efficiency
- Develop and maintain clear, accessible documentation for internal processes, support procedures, and self-service resources
- Collaborate with teams across Security, People, and Events to align IT services with business needs and enhance the employee journey
- Support company-wide initiatives by contributing to IT projects and occasionally traveling to other locations or events for on-site coverage
What You Bring
- Proven experience administering Okta, Google Workspace, and collaboration tools with a focus on identity management, SSO, and SCIM
- Strong track record in managing support queues with attention to SLAs and user communication
- Hands-on expertise with macOS, device management (Kandji, Jamf, or Intune), and user training
- Familiarity with automation platforms such as Zapier or Make to streamline operations
- Excellent organizational skills and a commitment to clear, thorough documentation
Environment & Culture
This role supports a global, remote-co-located team with local hub presence. The ideal candidate thrives in a fast-moving environment, values practical problem-solving, and prioritizes impact over process. You’re comfortable learning on the fly, act decisively, and stay engaged with both the tools and the people who use them.
Benefits & Work Model
The position operates in a hybrid model with flexibility for remote work and local office support across multiple countries. Benefits include comprehensive health coverage, flexible time off, home office and wellness allowances, support for family planning and parental leave, and employer-matched retirement contributions. Employees also receive a monthly stipend to engage with the company’s platform directly.
