Servos is looking for a ServiceNow Solutions Architect - Customer Workflows to be the primary technical architect on large-scale projects. You will design, implement, and manage ServiceNow solutions while leading development teams and engaging with executive clients. Our team is devoted to a human-first culture, doing the right thing for our clients and our people.
What You'll Do
- Engage as the primary architect on projects to set technical direction and lead the development team to implement client solutions.
- Participate in and lead design workshops, development, testing, and deployment activities with enterprise and public sector customers.
- Be responsible for technical deliverables related to ServiceNow configurations and integration development.
- Develop a keen understanding of the solutions we implement and our customer’s business.
- Engage as the primary technical point of contact with executive-level clients.
- Support business development and pre-sales activities as the technical lead and architect.
- Provide expert-level support and technical mentoring to the implementation team.
- Respond to Request for Information and Proposal documents.
- Be an expert in ServiceNow best practices and the products we implement.
What We're Looking For
- At least 6 years of ServiceNow architecture, development, and integration experience.
- Proven experience in both the design and execution of ServiceNow implementations.
- Experience in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio.
- ServiceNow Certified System Administrator (CSA) certification.
- Client-centric with strong communication and presentation skills.
- Ability to travel up to 20% of the time.
Nice to Have
- Certified Implementation Specialist for CSM (CIS-CSM).
- Certified Application Developer (CAD).
Technical Stack
- ServiceNow
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Service Portal
- Integration Hub
- REST/SOAP Web Services
- AppEngine Studio
Team & Environment
This role is part of a virtual team distributed throughout the United States. We are an experienced team of consultants dedicated to having fun, adding value, and welcoming new ideas.
Benefits & Compensation
- Unlimited PTO after your first year.
- Health benefits with free coverage for you and competitive rates for your family.
- 401k match.
- An investment in your continued growth and development with training opportunities and certifications.
Work Mode
This is a fully remote position open to candidates based anywhere in the United States.
Servos is an equal opportunity employer.
