Requirements
- 10+ years of experience in customer-facing implementation / delivery roles such as Solution Architect, Technical Consultant &/or former developer, ideally in a professional services or consulting capacity
- Strong CRM domain and industry knowledge
- ServiceNow CSM certified
- Highly data-driven with commitment to drive customer engagement towards business outcome and value realization
- Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.
Nice to Have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Benefits
- health plans, including flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan and family leave programs
Work Arrangement
Hybrid
Additional Information
- Ability to travel up to 25% annually, when applicable
