Responsibilities
- Direct complex, high-impact global customer engagements to ensure exceptional satisfaction and value realization.
- Develop and execute innovative implementation strategies to accelerate time-to-value for CBS and HRSD suites and support adoption of adjacent products in Core Business Workflow.
- Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services, or Impact teams.
- Collaborate with Product Management and R&D to provide field insights, influence the product roadmap, and contribute to ongoing innovation for HRSD products.
- Act as a key stakeholder and advocate within the HRSD ecosystem, promoting best practices, scalable solutions, and cross-functional collaboration.
- Develop and implement strategies to support higher retention rates for HRSD accounts requiring remediation or strategic attention.
- Proactively identify at-risk HRSD accounts through Product Excellence tooling and AI-driven insights, coordinating targeted interventions and tailored enablement plans to mitigate renewal risk.
- Lead early adoption and pilot efforts for new CBW and HRSD product releases, collaborating with product teams to validate use cases and drive successful outcomes.
- Ideate and shape AI-led strategies that align with the product roadmap and help reduce customer Time To Value.
Compensation
Not specified
Work Arrangement
Not specified
Team
Not specified
Qualifications
- Proven experience in product success, customer success, or a related field.
- Deep understanding of HRSD and Core Business Workflow products.
- Strong leadership and strategic thinking skills.
- Excellent communication and stakeholder management abilities.
- Experience with AI-driven strategies and product roadmap development.
- Proven track record of driving customer satisfaction and value realization.
- Ability to manage complex, high-impact customer situations.
- Experience with escalation management and issue resolution.
- Strong analytical and problem-solving skills.
- Ability to influence product strategy and roadmap.
Preferred Qualifications
- Experience with HRSD and Core Business Workflow products.
- Proven track record of driving customer satisfaction and value realization.
- Strong leadership and strategic thinking skills.
- Excellent communication and stakeholder management abilities.
- Experience with AI-driven strategies and product roadmap development.
- Ability to manage complex, high-impact customer situations.
- Experience with escalation management and issue resolution.
- Strong analytical and problem-solving skills.
- Ability to influence product strategy and roadmap.
Education
Bachelor's degree in a related field or equivalent experience.
Not specified
