CEQUENS is looking for a Partnership Development Manager (CPaaS) to spearhead our channel growth. In this role, you will be responsible for acquiring, onboarding, and managing strategic partnerships with ISVs and Global System partners. Your work will directly support business growth by aligning partner activities with our internal teams to drive mutual success.
What You'll Do
- Identify and target potential ISVs and Global System partners through research, outbound prospecting, and managing inbound leads.
- Build relationships through in-depth discussions to assess fit and present the partner program.
- Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.
- Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement.
- Activate partner profiles, provide access rights, and guide partners through success tools.
- Ensure regular communication and engage partners in company events and updates.
- Collaborate on business and marketing planning, account mapping, and lead generation with partners.
- Regularly review sales pipelines and coordinate training to enhance partner capabilities.
- Work closely with customer success to address partner needs and maintain satisfaction.
- Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration.
- Handle escalations from partners, resolving technical and commercial issues promptly.
- Train sales teams on effective partnership engagement and protocols.
- Accurate tracking of leads and opportunities from partners.
- Organize regular calls to maintain alignment between partners and internal teams.
What We're Looking For
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in partner development with ISVs and Global System partners, business development, or a related role within the CPaaS or SaaS business.
- Proven track record in managing strategic partnerships with ISVs / Global System partners and driving business growth.
- Strong negotiation and relationship management skills.
- Excellent communication skills, both verbal and written.
- Ability to analyze market trends and adapt strategies accordingly.
- Experience in working with cross-functional teams and managing complex projects.
- Proficiency in CRM software and Microsoft Office Suite.
Nice to Have
- MBA is a plus.
Technical Stack
- CRM software
- Microsoft Office Suite
CEQUENS is an equal opportunity employer.
