SphereCommerce seeks a Partnership Account Manager to support our ISV sales team. You will act as a strategic liaison, handling day-to-day tasks to deliver excellent service, improve processes, and resolve issues. Your work will directly drive mutual revenue growth, technical success, and market expansion for our partners.
What You'll Do
- Engage with customers daily to answer questions, respond to issues, evaluate escalations, follow up on leads, and set up new accounts.
- Provide comprehensive support to sales strategy by collaborating with internal teams to ensure smooth merchant onboarding.
- Manage sales application preparation and submission through underwriting approval, assisting with pended applications.
- Assist with pricing requests, contract reviews, and basic contract support alongside senior team members.
- Prepare detailed reports containing relevant information for the team.
- Attend meetings with sales, marketing, product, and technical personnel to discuss product info, sales goals, and coordination.
What We're Looking For
- Self-motivated, flexible, proactive, and accountable with a strong sense of ownership.
- Customer-service oriented with excellent verbal, written, and presentation communication skills.
- Ability to prioritize projects and tasks to ensure timely delivery.
- Dynamic team player who can wear multiple hats, pivot quickly, and work at all levels within an organization.
- A self-starter willing to learn and grow, who is also tech-savvy and comfortable learning new systems quickly.
- Bachelor’s Degree or equivalent work experience in a related field.
- 2-4+ years’ experience in a sales environment.
- Ability to plan and execute strategies and initiatives to promote profitability.
- Demonstrable project management experience.
- Experience with CRMs.
Nice to Have
- A broad understanding of Credit Card Payments and Merchant Acquiring.
- Broad understanding of SaaS solutions.
- Experience in the payments industry strongly preferred.
Benefits & Compensation
- Compensation range: $70,000 to $80,000
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Work Mode
This is a remote position open to candidates located anywhere in the continental United States.
SphereCommerce is an equal opportunity employer.
