What You'll Do
Act as the primary contact for one or more strategic partners, serving as their advocate within the organization. Build strong relationships across multiple levels, from technical teams to executive stakeholders, and lead regular business reviews to align on goals and performance.
Drive partner success by coordinating with Sales, Technical Support, Product, and Engineering teams to resolve complex issues and ensure service level agreements are consistently met. Translate partner feedback into actionable insights for internal teams to improve offerings and support innovation.
Stay deeply familiar with CX platforms and contact center technologies, providing guidance on configurations, system design, and best practices. Monitor usage patterns, billing accuracy, and contract compliance, stepping in to correct discrepancies and manage escalations with professionalism.
Requirements
- Hold a bachelor’s degree in business or a related field, or have equivalent professional experience
- Bring at least 5 years of experience in partner or account management, with a minimum of 3 years focused on post-sales enterprise relationships
- Demonstrate strong communication and presentation skills across technical and executive audiences
- Possess solid technical understanding of contact center environments and related systems
- Show proven ability to solve complex problems and mitigate risks effectively
- Have experience documenting processes and sharing knowledge across teams
- Be available for flexible work hours and occasional travel, up to 10%
Benefits
- Hybrid work model with two days onsite and three remote per week
- Access to diverse internal career paths across functions and geographies
- Opportunity to work in a fast-moving, collaborative environment that values creativity and continuous improvement
- Support for work-life balance without compromising on performance or innovation
