Happy Money is looking for an Order Management - CS Agent to manage order placement, supplier communication, and product information accuracy. In this cross-functional role, you’ll play a key part in processing orders and supporting client inquiries to ensure smooth order fulfilment.

What You'll Do

Process customer orders with suppliers, confirming product availability, alternatives, pricing, and shipping details within agreed timelines.
Ensure orders are accurately completed and meet quality standards.
Work closely with Customer Operations teams on catalogue-related topics, including keeping the product catalogue up to date, removing end-of-life products, and adding suitable alternatives.
Identify and manage pricing discrepancies, ensuring timely alignment with the Finance team.
Escalate complex supplier or order-related issues (e.g. pricing changes, product mismatches) to the appropriate teams.
Communicate clearly and professionally with clients via the ticketing system to resolve order-related questions or issues.
Respond to internal and external inquiries regarding order status, shipping, and returns.
Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
Share timely updates with other customer-facing teams to ensure alignment and smooth follow-ups.

What We're Looking For

3+ years of experience in procurement, customer support, or an operations role.
Strong attention to detail with the ability to maintain high-quality standards.
Familiarity with eCommerce platform guidelines and compliance requirements.
Excellent communication and customer service skills.
Experience with order fulfilment processes.
Comfortable working cross-functionally across several teams.
Ability to multitask and work effectively in a fast-paced environment.
Proactive problem-solving skills with a customer-first mindset.
Experience using customer support ticketing systems (e.g. Zendesk, Freshdesk, Intercom).

Team & Environment

This is a cross-functional role working with Customer Operations, Finance, and other customer-facing teams within a vibrant, entrepreneurial culture that encourages innovation and personal growth.

Benefits & Compensation

A role within a fast-growing, dynamic company environment.
Flexible remote working setup, balancing office and home.
A complete work-from-home package, including all necessary tools and equipment.
A vibrant, entrepreneurial culture that encourages innovation and personal growth.