About the Role
The Operations Specialist will manage payment workflows, resolve transaction issues, and support system improvements to maintain reliable financial operations.
Responsibilities
- Monitor payment processing systems for accuracy and performance
- Identify and resolve transaction discrepancies in a timely manner
- Collaborate with cross-functional teams to improve payment operations
- Ensure compliance with financial regulations and internal policies
- Support onboarding of new payment partners and vendors
- Track and report on key performance metrics for payment systems
- Respond to inquiries related to payment status and failures
- Maintain documentation for payment processes and procedures
- Assist in audits and financial reviews involving transaction data
- Troubleshoot technical issues with payment gateways and integrations
- Escalate complex issues to appropriate technical or compliance teams
- Implement process improvements to reduce errors and delays
- Verify transaction data integrity across multiple platforms
- Support reconciliation of payment records with financial systems
- Stay updated on changes in payment technologies and standards
- Assist in testing updates to payment infrastructure
- Coordinate with customer support on payment-related escalations
- Follow security protocols for handling sensitive financial data
- Provide input on risk assessment for new payment methods
- Work with engineering teams to refine payment workflows
- Ensure timely processing of refunds and chargebacks
- Monitor for signs of fraud or suspicious transaction patterns
- Support compliance with anti-money laundering (AML) requirements
- Assist in developing training materials for payment operations
- Participate in incident response for payment system outages
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the operations team focused on payment systems and transaction integrity
Why This Role Matters
Payment operations are critical to maintaining trust and reliability in financial transactions. This role ensures that every payment is processed accurately and securely, directly impacting customer satisfaction and business integrity.
What to Expect
You will work in a fast-paced environment where attention to detail is essential. Expect regular collaboration with engineering, compliance, and support teams to resolve issues and improve systems.
Available for qualified candidates
