Oceans is looking for an Operations Manager to guide and support a portfolio of approximately 60 client-facing professionals (Divers) embedded with global clients. You will play a pivotal role in shaping their experience, helping them thrive in their roles while aligning with company values, standards, and vision. We connect professionals with career-defining opportunities and value diversity of experience.

What You'll Do

Conduct regular one-on-one check-ins to monitor Diver satisfaction and professional well-being.
Identify trends in attrition or disengagement and take proactive steps to intervene early.
Address grievances with empathy and clarity, escalating when appropriate and ensuring timely resolution.
Oversee time-off requests and ensure Divers operate with confidence, clarity, and support.
Provide consistent performance guidance and direction to Divers, ensuring they meet client expectations.
Partner with Training, Integration, and Client Success teams to close performance gaps and enable success.
Drive the review process by ensuring feedback is timely, actionable, and growth-focused.
Celebrate high performers and help build a high-accountability culture across your Pod.
Work with the Training and HR teams to define skill development pathways and facilitate mid-career upskilling.
Analyze training participation and impact to ensure every Diver has the tools to grow.
Act as the voice of your Divers in internal planning conversations, ensuring their growth remains a priority.
Collaborate with Integration Success and Client Success to deliver seamless onboarding and transitions.
In certain accounts, work with Sales teams to align Diver management with expansion opportunities.
Provide insights to stakeholders about Diver sentiment, retention, and performance risks.

What We're Looking For

Professional fluency in English, with strong communication and interpersonal ability.
Experience managing a team (ideally 10+ direct reports) with a focus on accountability, growth, and retention.
Understanding of business operations and client priorities, and how talent success contributes to company success.
Ability to mentor and support individuals through performance and career transitions.
Calm and thoughtful approach to issue resolution—balancing empathy with business needs.
Confidence using tools like Google Workspace, Slack, and Asana to manage tasks, people, and reporting.

Nice to Have

Prior experience supporting or managing international teams is a strong asset.

Technical Stack

Google Workspace
Slack
Asana

Team & Environment

You will be the direct manager of approximately 60 Divers and report to the Head of Diver Success. The role works cross-functionally with Training, HR, Integration Success, and Client Success teams, and coordinates with Sales when account expansion opportunities arise.