Fluency is hiring an Operations Lead to build and run the operational machinery that allows a fundamentally new kind of enterprise software company to scale. You'll sit at the center of the company, owning enterprise deployments, security posture, deal execution, cross-geo cadence, internal truth, and automation.
What You'll Do
- Design and run the machinery that allows a new kind of enterprise software company to scale.
- Own enterprise deployment operations, including repeatable processes for large enterprise accounts, IT/security review workflows, and controlled deployment models.
- Own security and compliance operations, including continuous SOC 2 maintenance, operationalized controls, and driving additional certifications.
- Build deal execution infrastructure, including internal systems for complex enterprise deals, stakeholder maps, and timelines.
- Establish cross-geo operating cadence to keep US GTM and AU engineering aligned with minimal-meeting, high-clarity coordination.
- Create operational reporting dashboards connecting product, delivery, GTM, and leadership for weekly truth-level visibility.
- Implement workflow automation to replace manual work with scripts and lightweight tooling.
- Develop partnership and channel ops operating models as needed.
- Stay close to business context by sitting in on enterprise customer calls, working on live deals, and translating enterprise constraints into internal systems.
- Act as the connective tissue between product, engineering, and leadership.
What We're Looking For
- Proven ability to design systems and then implement them end-to-end.
- Strong technical fluency: scripting, integrations, internal tools, and automation.
- Comfort reasoning about engineering and product constraints.
- Exceptional written communication with high precision.
- Extreme ownership and bias toward closing loops.
- Ability to operate under ambiguity and pace.
Nice to Have
- Experience maintaining SOC 2, GDPR, HIPAA, or similar certifications.
- Experience supporting enterprise procurement and security reviews.
- Exposure to US operational context (vendors, contracting, employment, tax).
- Experience building reporting that bridges technical teams and leadership.
Team & Environment
You will work directly with the founders and act as the connective tissue between product, engineering, and leadership.
Benefits & Compensation
- Salary: US$90K – $130K, depending on candidate and experience.
- Substantial equity – every offer includes ownership.
- Choice of Mac, Linux, or Windows.
- High-impact work with global enterprises.
- Founder-led, product-first company.
- E3 sponsorship for Australians to relocate with stipend.
Work Mode
This is an onsite role in San Francisco, CA.
We strongly encourage applicants from underrepresented backgrounds to apply. Diverse teams build better systems.
