The Operations Coordinator (Healthcare Partnerships & Operations) at Pearl plays a key role in supporting partnership workflows, internal documentation, and operational systems. This position ensures smooth coordination between healthcare partners and internal teams, maintaining accuracy, follow-through, and system hygiene across all touchpoints.
What You'll Do
- Maintain and update partnership CRM data, ensuring all opportunities, follow-ups, and touchpoints are accurately tracked.
- Monitor sales pipelines and partnership conversations, flagging risks or stalled items proactively.
- Coordinate scheduling and logistics with healthcare and blood center partners.
- Handle routine partner communications related to scheduling, documentation requests, and operational coordination.
- Support partner queries via Intercom.
- Review recordings from internal and external meetings to extract action items, decisions, and next steps.
- Update project documentation and living documents based on meeting outcomes and partner requirements.
- Prepare follow-up materials and documentation packages for partners post–sales or operational meetings.
- Ensure key takeaways are logged with clear ownership and due dates in internal systems.
- Serve as the operational backbone of the Notion workspace, ensuring information is current and accessible.
- Create and maintain project, launch, and partnership trackers with high visibility.
- Build and refine workflows, templates, and documentation as operations scale.
- Proactively flag missing information, outdated data, or stalled action items.
- Handle ad hoc operational tasks common in fast-growing startup environments.
- Support new market launches through documentation, partner onboarding, and scheduling.
- Assist with vendor coordination and administrative tasks as needed.
- Identify inefficiencies and recommend process improvements to increase operational effectiveness.
What We're Looking For
- Highly organized
- Proactive
- Thrives in fast-paced startup environments
- Strong attention to detail and follow-through
- Ability to maintain high standards of accuracy
- Experience working in operational coordination or similar role
- Excellent communication skills for internal and external coordination
- Ability to manage CRM systems and track partnership data
- Experience reviewing meeting recordings and extracting action items
- Proficiency with Notion or similar collaboration and documentation platforms
- Ability to create and maintain trackers, templates, and workflows
- Experience supporting sales or partnership operations
- Ability to handle administrative and logistical coordination
- Strong problem-solving skills to identify and address operational inefficiencies
Technical Stack
- CRM
- Notion
- Intercom
- Meeting recording tools
Benefits & Compensation
- Opportunities to work alongside visionary US and EU founders
- Long-term, meaningful career growth
- Potential to be flown out to the US and EU to work with clients
- Promotion to roles matching onshore US counterparts
- Connection with top startups in the US and EU
- Work with companies backed by OpenAI, a16z, and Founders Fund
Work Mode
Fully Remote; 40 hours per week (9:00 am - 5:00 pm EST) for candidates based in Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), Lima (Peru), Honduras (Dominican Republic).
We are an equal opportunity employer and welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
