Responsibilities
- Act as an integrated member of a cross-functional team, fostering collaborative relationships across regions to align on shared objectives and drive unified execution.
- Showcase personal insight, continuous learning, motivation to influence others, and openness to innovation and change for improved performance.
- Communicate with confidence and clarity to customers, address concerns effectively, and secure actionable commitments that drive behavioral change.
- Maintain a comprehensive grasp of the regional market, including competitive activity, clinical data, product knowledge, and emerging trends to enhance strategic execution.
- Design and implement targeted customer engagement plans to expand market access, increase sales potential, and promote technically advanced therapies to expert audiences.
- Apply in-depth knowledge of local healthcare systems, electronic medical records, clinical pathways, and prior authorization processes, using an account-focused approach to develop and execute strategic plans.
- Leverage sales analytics tools to interpret performance trends and integrate customer insights to uncover growth opportunities in dynamic markets.
- Utilize social media platforms to gather customer feedback and inform tactical strategies that enhance engagement and service delivery.
- Adapt seamlessly between in-person and digital interactions, applying non-personal promotional tools strategically to deliver tailored customer experiences.
Work Arrangement
Hybrid
Team
cross-functional
Driving is an Essential Function of this Role
Operating a vehicle is a fundamental requirement of this position and cannot be removed. A valid and unrestricted driver’s license is mandatory. Reasonable accommodations may be considered for individuals with medical limitations, provided driving remains feasible.
COVID-19 Vaccine Policy (customer-facing roles only)
Although vaccination is not currently mandated by the company, employees in customer-facing positions must follow client site requirements, which may include vaccination as part of credentialing. Accommodation requests will be reviewed in accordance with applicable laws. Contact Eh.occupationalhealth@novartis.com for inquiries. This policy varies by jurisdiction.
For Field Roles with a Dedicated Training Period
New hires must complete an initial training program, including remote study, limited to eight or fewer hours per day and forty or fewer weekly hours.
