Cyncly is looking for an Onboarding Manager to lead the team responsible for guiding new customers through a successful product adoption journey. You will oversee both live and digital onboarding experiences, ensuring customers receive clear guidance and training to drive activation, retention, and expansion.
What You'll Do
- Lead, coach, and develop a team of Customer Onboarding Specialists across regions or segments.
- Set clear performance expectations and KPIs, including time-to-value, retention, and onboarding milestone completion.
- Conduct regular 1:1s, team meetings, and skills-development sessions to support growth and performance.
- Streamline and standardize the onboarding journey across all Business Units and product lines.
- Execute the strategy, design, and continuous improvement of digital onboarding journeys for small and mid-market customers.
- Partner with Training, Product, and Customer Success teams to ensure digital content aligns with product updates.
- Utilize data analytics and customer insights to refine digital onboarding assets and workflows.
- Provide structured feedback to internal teams on onboarding metrics to improve customer time-to-value.
- Present Onboarding insights and OKRs to leadership on a recurring basis.
What We're Looking For
- Experience leading and building teams to achieve new and changing organizational goals.
- Comfortable working with online learning platforms, digital adoption tools, and multi-channel customer interactions.
- Strong planning and organizational skills with the ability to use initiative and work autonomously in a virtual environment.
- Team player and collaborative approach to working.
- Strong English communication skills.
- Comfortable presenting in large groups.
- Advanced skills in MS-Office tools.
- Interest in technology, software and applications is essential.
Nice to Have
- Additional language capability is preferred depending on region.
- Experience with Cyncly products is preferred.
- Experience working within the Kitchen and Bath Design Industry is beneficial.
Technical Stack
- MS-Office tools
- Online learning platforms
- Digital adoption tools
Team & Environment
You will lead a team of Customer Onboarding Specialists across regions or segments.
Benefits & Compensation
- Comprehensive benefits package
- Compensation: $100,000 - $130,000 USD
Work Mode
This is a remote position open to candidates in the United States and Canada.
Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.
