Cloudbeds is looking for an Onboarding Coach to guide our hospitality clients through the implementation and training process for the Cloudbeds system. You will tailor the platform to each business's needs and ensure clients gain complete confidence in using it.

What You'll Do

Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Build strong client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.
Record activities in Salesforce, gather feedback, and share insights for product improvements.

What We're Looking For

Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, OR at least 3 years of relevant SaaS industry experience in a customer-facing role.
Fluency in English.
Ability to deliver exceptional communication with empathy and a customer-focused approach.
Strong organizational and proactive skills to manage multiple projects or accounts.
Ability to empower clients to become self-sufficient during onboarding and beyond.
Skill in communicating product offerings clearly and synthesizing feedback for internal teams.
Initiative to share customer insights and opportunities across departments to drive alignment.

Nice to Have

Knowledge of Spanish if not the mother tongue.
Project Management certification.

Team & Environment

You will be part of the close-knit and collaborative Customer Onboarding Team at Cloudbeds.

Benefits & Compensation

Remote First, Remote Always work model.
PTO in accordance with local labor requirements.
2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).
Monthly Wellness Fridays - enjoy an extra long weekend every month.
Full Paid Parental Leave.
Home office stipend based on country of residency.
Professional development courses in Cloudbeds University.
Access to professional development, including manager training, upskilling and knowledge transfer.

Work Mode

This is a fully remote position open to candidates based in Indonesia. Our team works across 40+ countries, embracing a culture of flexibility and global collaboration.

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.