Klipboard is seeking a Customer Success Manager to ensure new customers are onboarded effectively and set up for ongoing value. In this role, you’ll build upon our proactive service approach and establish the foundations for customer success at our scaling company.
What You'll Do
- Implement and build upon existing customer processes to set foundations for future success.
- Guide and coach customers through proactive processes.
- Empathize with every aspect of the customer experience, putting their needs first.
- Meet and exceed retention and overall satisfaction goals.
- Become a trusted advisor to each assigned client, driving adoption and ensuring they achieve full value.
- Manage the onboarding process and conduct online training sessions.
- Conduct periodic customer health-checks.
- Prepare and educate customers on new feature releases.
- Identify renewal risks and collaborate with internal teams to ensure successful renewals.
- Maintain CRM with detailed knowledge of all assignments.
- Maintain up-to-date product knowledge, including features, advantages, and benefits.
What We're Looking For
- 2+ years of customer success experience within a Software-as-a-Service (SaaS) business.
- Proactive and self-starter approach.
- Strong problem-solving ability and excellent listening skills.
- Solid understanding of customer success processes and objectives.
- Proven track record of onboarding customers and delivering software product training.
- Excellent verbal and written communication skills in English, suitable for a professional environment.
Benefits & Compensation
- Flexible working – we're serious about life-work balance.
- Competitive salary.
- Team activities.
- Coaching and constant support.
- Thorough product and sales training to equip you with the tools to succeed.
- The chance to be part of a rapidly scaling business.
- That satisfying feeling knowing you've added real value!
- Minimum of 28 days of holidays a year.
- Pension contributions.
Work Mode
This is a hybrid role open to candidates in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America.
We are a global company that values and respects the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.
