Paired is looking for a Customer Success & Onboarding Manager to join our team supporting a US-based client company. You will be responsible for ensuring clients are effectively onboarded and continuously supported throughout their experience. Serving as the primary touchpoint, you will advocate for client needs and collaborate with internal teams to deliver exceptional service.
What You'll Do
- Lead the onboarding process for new clients, ensuring a seamless and welcoming introduction to services
- Act as the main point of contact for existing clients, addressing questions, concerns, and feedback
- Monitor client progress and satisfaction, proactively identifying opportunities for improvement
- Facilitate regular check-ins to review client goals and outcomes, ensuring alignment with services
- Develop and implement strategies to enhance customer success and retention
- Collaborate with sales and product teams to relay client insights and improve service offerings
What We're Looking For
- 3+ years of experience in customer success or client-facing roles
- Proven track record of successfully onboarding clients and driving customer satisfaction
- Strong ability to analyze client feedback and translate it into actionable improvements
- Strong communication skills, both written and verbal, with a friendly and approachable demeanor
- Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously
- Proactive problem solver who thrives on helping clients achieve their goals
- Able to collaborate effectively with cross-functional teams to ensure client needs are met
Nice to Have
- Experience ideally in the tech or service industries
- Familiarity with CRM systems and customer success software
- Experience in a remote work environment and familiarity with tools that enhance remote collaboration
- Background in consulting or training roles
Benefits & Compensation
- Competitive salary (USD)
- Work From Home
- Flexible hours
Work Mode
This is a fully remote position with a global work mode.
Paired is an equal opportunity employer.
