Cloudbeds is looking for an Onboarding Coach to train clients on our hospitality platform, tailoring it to their business needs. You will facilitate comprehensive onboarding, training, and ongoing support to ensure clients gain complete understanding and confidence.
What You'll Do
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What We're Looking For
- Over 3 years of 5-star hospitality experience in key roles like Front Desk or Revenue Manager within a leading hotel brand, OR at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Fluency in English.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Empower clients to become self-sufficient during onboarding and beyond.
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
Nice to Have
- Knowledge of Spanish if it is not your mother tongue.
- A Project Management certification.
Team & Environment
You will be part of the close-knit, collaborative Customer Onboarding Team.
Benefits & Compensation
- Remote First, Remote Always work model.
- PTO in accordance with local labor requirements.
- 2 corporate apartment accommodations for team member use for free in San Diego & São Paulo.
- Monthly Wellness Fridays - enjoy an extra long weekend every month.
- Full Paid Parental Leave.
- Home office stipend based on country of residency.
- Professional development courses in Cloudbeds University.
- Access to professional development, including manager training, upskilling and knowledge transfer.
Work Mode
This is a remote position open to candidates located in the Philippines.
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team.
