Experian is looking for a Client Onboarding Consultant to ensure a smooth and successful onboarding experience for our clients. You will manage end-to-end implementation projects, translating business requirements into technical configurations, setting up platforms and products, and guiding clients through to go-live.
What You'll Do
- Analyze contracts and project documentation to define scope and requirements.
- Review client configurations during quality assurance and create technical build specifications.
- Configure accounts, platforms, and products, including user provisioning and authentication setup.
- Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards.
- Lead onboarding meetings, document important decisions, and keep partners aligned.
- Recommend process improvements and automation opportunities to enhance efficiency.
What We're Looking For
- Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience.
- 0–2 years of experience in client onboarding, implementation, or related roles.
- Familiarity with project management tools and methodologies.
- Strong communication skills across diverse teams.
- Proficiency in MS Office and documentation platforms.
- Commitment to promoting an inclusive, collaborative, and client-focused environment.
Team & Environment
You will report directly to the Client Onboarding Supervisor and join a team focused on delivering exceptional client service and operational excellence.
Benefits & Compensation
- Medical, life and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
Work Mode
This role follows a global work mode policy, which includes flexible and work-from-home options.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.
