At Grubhub Holdings Inc., we are looking for a Manager, Corporate Accounts Onboarding to join our Sales organization. In this player/coach role, you will lead the onboarding function for our Corporate Accounts team, directly managing the critical early journey for high-value customers to drive rapid platform adoption and manage order triage.
What You'll Do
- Own the reduction of 'Time to First Order' and develop program-specific success metrics.
- Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
- Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
- Design and implement strategies to embed expansion goals into the onboarding phase.
- Curate and maintain an Onboarding Playbook, staying ahead of industry trends.
What We're Looking For
- 8+ years of professional experience in B2B tech Onboarding or Implementation roles.
- Team Lead or People Leadership experience.
- Experience building from 0 to 1 without a proven playbook.
- Strong commercial acumen with the ability to recognize and unlock incremental client spend.
- Passion for talking with customers to resolve their problems.
- Passion to partner with Sales and cross-functional teams to optimize the client journey.
- Self-starter who proactively researches best practices and creative solutions.
- Comfort navigating high stress situations and de-escalating client complaints.
- Strong organizational skills and attention to detail.
- Requires technical competence and an aptitude for learning new systems.
Nice to Have
- Proficiency with Salesforce, Churnzero, and Pendo.
Team & Environment
You will manage a team of 2+ Onboarding Associates and report to the Director of Sales. This role is a key part of the Sales organization, partnering closely with Sales and Client Success leadership.
Benefits & Compensation
- Competitive salary package including equity and 401K.
- Multiple medical, dental, and vision plans.
- Many additional benefits and perks.
- Compensation ranges: New York: $88,000-$110,000 base ($110,000-$137,500 OTE). Illinois: $80,000-$100,000 base ($100,000-$125,000 OTE). + equity included in package.
Work Mode
This role follows a hybrid work model.
At Grubhub, we champion restaurants from coast to coast, with a mission to strengthen restaurant roots, deepen connections, and increase positive impact. We are committed to fair hiring practices, diversity, equity, and inclusion.
We do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
