Cloudbeds is transforming hospitality with its cloud-based platform. As an Onboarding Coach, you will train clients on the Cloudbeds system, tailoring it to their business needs. You'll facilitate onboarding and build strong relationships to drive product adoption and retention.

What You'll Do

Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Build strong client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.
Record activities in Salesforce, gather feedback, and share insights for product improvements.

What We're Looking For

Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, OR at least 3 years of relevant SaaS industry experience in a customer-facing role.
Fluency in English.
Ability to communicate product offerings clearly and synthesize feedback for internal teams.
Skill in sharing customer insights and opportunities across departments to drive alignment.
Ability to manage multiple projects or accounts with strong organizational and proactive skills.
Empower clients to become self-sufficient during onboarding and beyond.
Deliver exceptional communication with empathy and a customer-focused approach.

Nice to Have

Project Management certification.

Team & Environment

You will be part of the close-knit and collaborative Customer Onboarding Team.

Benefits & Compensation

Remote First, Remote Always.
PTO in accordance with local labor requirements.
Monthly Wellness Fridays - enjoy an extra long weekend every month.
Full Paid Parental Leave.
Home office stipend based on country of residency.
Professional development courses in Cloudbeds University.
Access to professional development, including manager training, upskilling and knowledge transfer.

Work Mode

This is a fully remote position open to candidates based in Thailand.

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.