Responsibilities
- Lead structured onboarding engagements for new clients, ensuring a seamless transition from sales handoff to active platform adoption.
- Deliver foundational platform training that builds core competency across SPINS datasets, tools, and methodologies.
- Execute standardized onboarding playbooks developed by Data Enablement Managers, ensuring consistency and scalability.
- Identify early knowledge gaps and proactively guide clients toward skill development and confidence in platform usage.
- Monitor onboarding milestones and adoption indicators, escalating risks or opportunities to Data Enablement Managers as needed.
- Reinforce best practices and usage standards during the first 30–90 days of the client lifecycle.
- Deliver virtual training sessions across CPG, consumer, and eCommerce data solutions, ensuring clients understand data sources, methodologies, and applications.
- Support use-case–driven training programs aligned to defined client objectives and maturity levels.
- Translate complex datasets into practical, actionable insights tailored to developing users.
- Manage daily client engagement activities within the Customer Success platform (e.g., Planhat, Gainsight, or ChurnZero), ensuring accurate documentation and follow-up.
Requirements
- 2–5+ years of experience in data solutions, CPG insights, consumer analytics, eCommerce analytics, customer success, or client-facing training roles.
- Strong knowledge of CPG datasets, consumer/behavioral data, or eCommerce performance metrics (experience in one or more required).
- Proven experience developing and delivering training programs in both small-group and large-scale formats.
- Demonstrated ability to translate complex data concepts into clear, practical insights for non-technical audiences.
- Prior experience using Customer Success Platform (PlanHat, Gainsight, ChurnZero)
Benefits
- Hybrid work options
- Paid time to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
Work Arrangement
Hybrid
Team
Structure: newly established team
Additional Information
- Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
