Join SPINS as a Customer Onboarding Specialist, where you will educate and empower customers to realize the full value of their investment. In this role, you will provide a high-touch, white-glove experience, guiding new clients and those developing foundational skills through structured onboarding and early-stage adoption.
What You'll Do
- Lead structured onboarding engagements for new clients, ensuring a seamless transition from sales handoff to active platform adoption.
- Deliver foundational platform training that builds core competency across SPINS datasets, tools, and methodologies.
- Execute standardized onboarding playbooks developed by Data Enablement Managers, ensuring consistency and scalability.
- Identify early knowledge gaps and proactively guide clients toward skill development and confidence in platform usage.
- Monitor onboarding milestones and adoption indicators, escalating risks or opportunities to Data Enablement Managers as needed.
- Reinforce best practices and usage standards during the first 30–90 days of the client lifecycle.
- Deliver virtual training sessions across CPG, consumer, and eCommerce data solutions, ensuring clients understand data sources, methodologies, and applications.
- Support use-case–driven training programs aligned to defined client objectives and maturity levels.
- Translate complex datasets into practical, actionable insights tailored to developing users.
- Manage daily client engagement activities within the Customer Success platform (e.g., Planhat, Gainsight, or ChurnZero), ensuring accurate documentation and follow-up.
- Support go-to-market initiatives by assisting in enablement rollout for new tools and feature enhancements.
- Participate in alpha and beta testing cycles, gathering structured feedback and documenting client experiences.
- Share frontline client feedback with Data Enablement Managers to inform broader strategy, training refinement, and product insights.
- Collaborate with Sales, Product, and Customer Success teams to ensure onboarding standards align with broader organizational goals.
What We're Looking For
- 2–5+ years of experience in data solutions, CPG insights, consumer analytics, eCommerce analytics, customer success, or client-facing training roles.
- Strong knowledge of CPG datasets, consumer/behavioral data, or eCommerce performance metrics (experience in one or more required).
- Proven experience developing and delivering training programs in both small-group and large-scale formats.
- Demonstrated ability to translate complex data concepts into clear, practical insights for non-technical audiences.
- Prior experience using a Customer Success Platform (Planhat, Gainsight, or ChurnZero).
Technical Stack
- Customer Success Platforms: Planhat, Gainsight, ChurnZero
Team & Environment
You will operate under the direction of Data Enablement Managers as part of a newly established team. Our culture is direct, determined, passionate, and collaborative.
Benefits & Compensation
- Salary range: $65,000 - $70,000
- Hybrid work options
- Paid volunteer time
- Charitable donation matching
- Semi-annual company-wide employee survey to shape company programs, perks, and culture
Work Mode
This role is a hybrid position based in the United States.
SPINS is an equal opportunity employer.
