ScaleSource is looking for a Office Assistant / Business Development Coordinator to support both front-office operations and sales pipeline growth for a fast-growing U.S. home services franchise. This fully remote role is central to managing the customer journey from initial inquiry through to closed deal.
What You'll Do
- Answer inbound calls and online inquiries, serving as the professional first point of contact.
- Qualify leads and gather required project information.
- Schedule on-site estimates efficiently and confirm appointments with reminders.
- Track estimate status (scheduled, completed, proposal sent, closed, lost).
- Conduct disciplined follow-ups on open bids and communicate with customers to move deals forward.
- Escalate hot opportunities to the owner.
- Maintain accurate CRM updates, tracking lead source, status, and next steps.
- Monitor response time and follow-up cadence.
- Prepare weekly pipeline summaries and assist with documentation and reporting.
- Ensure clean, organized data management.
- Follow up with warm or inactive leads and help reactivate past customers.
- Support light outbound outreach efforts and local marketing campaign follow-ups.
- Assist with review requests and referral generation.
- Coordinate internal communication between office and field teams.
- Support invoicing, basic financial tracking, and customer service issue resolution.
- Maintain organized digital files.
What We're Looking For
- Strong English communication skills (spoken and written).
- 2+ years in administrative support, sales coordination, or service-based office roles.
- Experience handling inbound customer communication.
- Experience working with CRM systems.
- Strong follow-up discipline and organizational skills.
- Availability to overlap with U.S. business hours.
- Professional and quiet remote work setup (PC) with reliable high-speed internet.
- Strong Zoom presence and polished communication skills.
- Ability to balance client interactions with administrative responsibilities.
- Submission of an introductory video is required as part of the hiring process.
Nice to Have
- Experience in home services (roofing, gutters, HVAC, plumbing, restoration).
- Experience supporting sales teams or estimators.
- Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM.
- Experience tracking bids or proposals.
Benefits & Compensation
- Compensation: $1,200 – $1,500 USD per month.
Work Mode
This is a fully remote position open to candidates globally.
ScaleSource is an equal opportunity employer.
