The Nursing Facility Client Care Surveyor (NFCCS) plays a key role in safeguarding the health, safety, and quality of life for residents in Oregon’s long-term care facilities. Working within the Aging and People with Disabilities Program, this position conducts required surveys to assess compliance with federal and state regulations, ensuring care meets established standards.
Key Responsibilities
- Perform on-site evaluations of nursing facilities to determine compliance with federal and state requirements, focusing on the quality and adequacy of resident care.
- Collaborate with survey teams, contributing to consensus-based findings and serving as team coordinator when assigned.
- Document survey results using CMS software, following strict documentation principles to ensure reports are clear, accurate, and legally sound.
- Process and evaluate public complaints and facility-reported incidents by gathering, verifying, and analyzing data through interviews and record reviews.
- Enter and manage complaint and incident information in the federal database, maintaining up-to-date records and following up with complainants as needed.
- Monitor incoming reports and conduct triage activities to determine investigation priorities and scope.
Qualifications
Candidates must hold a current, active Registered Nurse (RN) license and a Bachelor’s degree in a health or human services field, or have three years of relevant experience in nursing, social work, nutrition, developmental disabilities, or sanitation. A valid driver’s license and acceptable driving record are required, along with the ability to travel across the state under varying conditions.
Applicants must be able to obtain Surveyor Minimum Qualifications Test (SMQT) certification during the trial period and be prepared to lift up to 20 pounds daily. As a mandated reporter, the candidate will be responsible for identifying and reporting abuse or neglect of vulnerable populations.
Preferred Experience
- Background in long-term care settings as a licensed nurse or current SMQT certification.
- Experience conducting investigations or compliance surveys in healthcare environments.
- Proven ability to apply critical thinking and independent judgment in complex situations.
- Familiarity with federal and state regulations governing health care services.
- Strong written and verbal communication skills with diverse audiences.
- Proficiency with computer-based reporting tools including Word, Outlook, Teams, and database systems.
Work Environment
This is a hybrid position based in Tigard or Eugene, requiring both remote and on-site work. The first month includes in-person training at the Tigard office. Standard hours are Monday through Friday, 8 a.m. to 5 p.m., with occasional after-hours, weekend, or holiday work during emergencies. State vehicles or mileage reimbursement are provided for travel, along with accommodations and meal reimbursements when applicable.
