GoHealth Urgent Care is hiring a Nurse Practitioner or Physician Assistant for a per diem GoFollowUp role. In this position, you'll answer incoming patient calls and conduct outreach to relay visit details and manage follow-up care. You'll be responsible for explaining results, answering patient questions, and handling escalated concerns.
What You'll Do
- Answer incoming calls from patients and conduct outreach to relay details on patient visits.
- Review and manage patient results for various labs and imaging.
- Relay results and care plans to patients, explaining results and answering their questions.
- Respond to escalated questions and concerns as needed.
- Respond to patient inquiries both telephonically and by email regarding visits and follow-up.
- Identify and prioritize patient needs.
- Perform outreach for patient follow-up.
What We're Looking For
- Graduate from an accredited Nurse Practitioner or Physician Assistant program.
- 3+ years of clinical practice experience.
- Active Nurse Practitioner or Physician Assistant State License.
- Proficient in relevant computer applications/electronic medical records.
- Ability to type quickly with basic computer knowledge.
- Proficient in Microsoft Word and Microsoft Excel.
- Detail oriented, able to rely on experience and judgment to perform a variety of tasks.
- Exceptional written and verbal communication skills.
- Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences.
- Experience with electronic medical records.
- Knowledge of administration and clerical processes.
- Knowledge of call center telephony and technology.
Nice to Have
- Emergency Medicine/Urgent Care experience.
- Previous exposure and awareness on how to deliver lab results to patients.
Technical Stack
- Electronic medical records
- Microsoft Word
- Microsoft Excel
- Call center telephony and technology
Benefits & Compensation
- Compensation: $60/hr
Work Mode
This is a per diem position.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.
