The Neuroscience Specialist at Otsuka America Pharmaceutical, Inc. is responsible for engaging healthcare providers (HCPs) across the San Jose, CA region using in-person, virtual, and digital tools to share expertise on CNS pharmaceutical products and their approved conditions. This role plays a key part in improving patient outcomes by delivering accurate, compliant information and gathering market insights to shape local and regional strategies.
What You'll Do
- Personally engage customers through various virtual or digital tools.
- Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
- Ensure customer requests are met and solicit feedback on the quality of engagement.
- Facilitate speaker programs to share knowledge and insights.
- Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights.
- Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
- Action on insights collected from customer-facing roles to inform local strategy and business goals.
- Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
- Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
- Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.
- Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
- Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan.
- Responds compliantly to competitive threats and opportunities.
- Educates office staff on payer guidelines and reimbursement procedures to increase pull through.
- Effectively utilizes promotional materials.
- Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.
- Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
- Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
- Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members.
- Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs.
- Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes.
- Demonstrates competent product knowledge of own product and competition.
What We're Looking For
- A minimum of 2 years of pharmaceutical or medical device sales experience.
- Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
- Previous cross-functional industry experience in commercial life sciences or related industry.
- 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
- Ability to work in an ambiguous environment undergoing transformation.
- Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
- Ability to assimilate and communicate complex clinical and product information.
- Valid U.S. driver’s license and acceptable driving record.
- Overnight travel may be required depending on territory geography.
Nice to Have
- Prior experience in CNS, psychiatry, or ADHD preferred.
- Experience launching a new product or new indication preferred.
- Proven track record in coaching, training, and mentoring peers or others.
Technical Stack
- virtual engagement tools
- digital communication platforms
- promotional materials
- sales data reports
- business intelligence tools
Team & Environment
- Cross-functional collaboration with Medical (MSLs), Market Access, and Patient Support teams
- Reports to: Respective Area Business Lead
Benefits & Compensation
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Company provided basic life insurance
- Accidental death & dismemberment insurance
- Short-term disability insurance
- Long-term disability insurance
- Tuition reimbursement
- Student loan assistance
- Generous 401(k) match
- Flexible time off
- Paid holidays
- Paid leave programs
- Other company provided benefits
- Compensation: Minimum $107,362.00 - Maximum $166,750.00, plus incentive opportunity
Work Mode
- Hybrid engagement model using in-person, virtual, and digital tools; must reside within 50 miles of primary city in territory
- Locations: San Jose, CA, San Mateo, CA, Fremont, CA
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.
