SupportYourApp is hiring a Customer Support Consultant to provide exceptional customer support via email and chat for our technology clients. In this fully remote role, you will build positive relationships with customers while working in a multicultural environment.
What You'll Do
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Stay informed with current technology trends
- Securely work with customers’ sensitive information
- Apply modern customer service practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What We're Looking For
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in crypto is a must
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with CRM systems
- Experience in crypto or finance
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position supporting a global client base.
SupportYourApp is an equal opportunity employer. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
