SupportYourApp is looking for a Customer Support Consultant fluent in both German and English to join our team. In this role, you will provide high-quality customer support via email, manage sensitive account and legal processes, and collaborate with internal teams to resolve complex issues. This position offers a fixed schedule and the opportunity to work fully remote from Latvia.
What You'll Do
- Provide exceptional customer support via email.
- Process account seizures, such as freezes and wage garnishments, in a timely and compliant manner.
- Provide clear information on loan terms, account details, and legal matters.
- Manage tickets and workflows using Zendesk and Jira.
- Maintain clear and structured case documentation.
- Collaborate with internal teams to ensure efficient issue resolution.
- Meet team KPIs and securely handle customers’ sensitive information.
- Stay current with technology and apply best practices for customer satisfaction.
What We're Looking For
- Excellent English and German skills (C1 for both spoken and written).
- Proven experience in a customer support role.
- Professional background in banking, legal, or financial services.
- A solid understanding of GDPR and data privacy standards.
- Proficiency in using Zendesk and Jira.
- Strong analytical, research, and attention-to-detail skills, especially when handling sensitive or legal information.
- A positive, responsible, and reliable attitude.
- A personal laptop or computer with at least 8GB of RAM and a stable internet connection (50 Mbps download/40 Mbps upload minimum).
Nice to Have
- Experience with Confluence.
- A background working in regulated environments.
Technical Stack
- Zendesk
- Jira
Benefits & Compensation
- A fixed schedule from 9 AM to 6 PM CET.
- The opportunity to work fully remote.
- An inclusive international environment.
- Compensation paid in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- A focus on work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position for candidates based in Latvia. It features a global team and a fixed daily schedule.
We are an equal opportunity employer.
