Zillow Group is hiring a Mortgage Loan Officer to originate mortgage loans and guide borrowers through the entire process. In this role, you will drive funded loan volume and achieve production sales targets by proactively engaging with customers and real estate agents, all while working remotely from Ohio. You'll be part of a company reimagining real estate to make home a reality for more people, with a deep-rooted culture of innovation and a commitment to Equity and Belonging.
What You'll Do
- Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
- Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
- Handle incoming leads from various sources including company provided lead resources and client partners, and produce self-sourced leads through strong partner relationships.
- Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
- Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
- Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
- Stay informed on market trends and nuances to tailor the customer and agent experience.
- Conduct occasional in-market visits to engage with agents and drive ZHL involvement.
- Ensure all transactions follow applicable laws, regulations, and company guidelines.
- Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
- Collect, store, and use voiceprints (records of speech).
What We're Looking For
- 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license.
- Physically located in and working from Ohio (OH).
- Ability to obtain and maintain a Mortgage Loan Originator license in any U.S. state.
- Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content.
- Proven track record in handling purchase loans and working with real estate agents.
- Demonstrate a strong understanding of client service and exhibit a passion for helping people.
- Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
- Proficient in Microsoft products such as Outlook, Word, and Excel.
- Travel is required within the first month of employment for training purposes.
- Ability to travel in-market at least 5% of the time.
Nice to Have
- Associates or Bachelors degree.
Technical Stack
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Benefits & Compensation
- Comprehensive medical, dental, vision, life, and disability coverages.
- Parental leave.
- Family benefits.
- Retirement contributions.
- Paid time off.
- Flexible, well-balanced life support.
- Competitive base pay.
Work Mode
This is a remote position where you must be physically located in and working from the state of Ohio.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
