NMI is hiring a Middle Technical Support Engineer

Middle Technical Support Engineer Ukraine About Us We are a leading professional services platform dedicated to revolutionizing expert assistance. Since our founding, we've connected millions of customers across numerous countries with verified professionals in real-time. Our approach combines human expertise with advanced technological solutions, focusing on innovative problem-solving and continuous improvement through data-driven methodologies. About the Role We are seeking a Technical Support Engineer to join our IT team and ensure smooth technical operations across the organization. This role involves providing hands-on support for employees, maintaining IT infrastructure, and optimizing internal processes through intelligent automation tools. You'll collaborate closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience. What You'll Do - 2+ years of helpdesk or tech support experience - Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools - Understanding Networking and Routing - Proficiency with MS Windows and MS Office Suite - Strong communication skills to interact with other teams and balance multiple projects - Intermediate English level or higher - Knowledge of Linux administration will be an advantage - Familiarity with AI tools for automating routine tasks and processes - Bachelor's degree in Computer Systems/Science or related technical field, or equivalent practical experience — would be a plus What We're Looking For - Administrative support for employees in Uzhgorod office - Purchase IT related items and licenses; manage equipment and licenses in asset tracking database - Coordinate the computer and system account setup for and breakdown for employees and contractors - Manage email distributions changes and company communication regarding IT-related matters Why Join Our Team We offer a dynamic environment that blends cutting-edge technology with human expertise. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We provide a flexible, remote-first workplace with equitable rewards, career growth opportunities, and a supportive community where individual contributions truly matter. Our Promise We strive to make a positive impact through our work. Our core principles include: - Data-driven decision making - Courageous innovation - Constant learning and adaptation - Customer-focused approach - Humble perspective on success Our Commitment to an Inclusive Workplace We welcome diverse talents who are passionate about building a future with accessible professional services. We are committed to an inclusive workplace and do not discriminate based on any protected characteristics. AI Disclosure & Informed Consent Artificial intelligence technology may be used during the hiring process to analyze and evaluate interview responses. By participating, you acknowledge and consent to AI technology's use in the hiring process.