What You'll Do
Diagnose and resolve intricate issues in Kubernetes and vCluster environments by analyzing logs, configurations, and system behavior. You'll engage directly with customers through Slack and our ticketing system, delivering clear and effective technical guidance in a conversational manner.
Work closely with engineering teams to escalate critical bugs, advocate for customer needs, and contribute to long-term product improvements. You'll take ownership of issues from start to finish, ensuring resolution while maintaining transparency throughout the process.
Help build and maintain internal documentation by capturing recurring problems, solutions, and best practices. Your insights will strengthen the team’s collective knowledge and improve response efficiency over time.
Occasionally support time-sensitive situations or customers in different regions, requiring flexibility in availability to maintain service continuity.
Requirements
- 2–3 years of real-world Kubernetes experience running production workloads, not limited to lab environments or coursework
- Strong command-line proficiency and deep familiarity with Linux/Unix operating systems
- Firm grasp of core Kubernetes concepts including pods, services, networking, storage, RBAC, and deployments
- Exceptional written communication skills, with the ability to explain technical root causes clearly and concisely
- Proven ability to manage multiple open cases, prioritize effectively, and drive each to resolution independently
- A mindset geared toward rapid learning and adaptation, especially as the product and tooling evolve
Preferred Qualifications
- Experience with virtual clusters or multi-tenancy architectures
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Scripting experience using Bash or Python
- Kubernetes certifications (CKA, CKAD, or CKS)
- Working knowledge of infrastructure-as-code tools like Helm, Terraform, or Kustomize
- Prior experience in customer-facing technical support roles
Benefits
- Competitive compensation with salary and equity included
- Platinum-tier health, dental, vision, and life insurance plans, extendable to dependents (availability varies by region)
- Flexible working hours — prioritize results over rigid schedules
- Remote-first culture with full location independence, allowing you to adapt your work environment as life changes
