The Service Delivery Consultant, Level 1 at Veracity, a company within Lyra Technology Group, is the first point of contact for clients requiring technical support. This role involves resolving IT issues efficiently across desktop, Microsoft 365, and core infrastructure while contributing to a positive client experience and developing technical and professional skills in a supportive environment.
What You'll Do
- Act as the first point of contact for clients seeking technical assistance
- Log, triage and manage incidents and service requests through the Service Desk – both onsite with the client and remotely from our office
- Provide frontline support across desktop, Microsoft 365 and core infrastructure issues
- Communicate clearly and proactively with clients, keeping them informed throughout the resolution process
- Escalate issues appropriately in line with service frameworks and internal processes
- Create and maintain accurate documentation of client environments and solutions
- Work collaboratively with the broader Service Delivery team to resolve incidents and deliver consistent client experiences
What We're Looking For
- University or TAFE Graduate from a relevant course, or from an existing IT support role
- Excellent written and verbal communication skills
- A genuine interest in IT systems, cloud platforms and infrastructure
- A customer-first approach and a calm, proactive approach to problem-solving
- Foundational knowledge or exposure to Microsoft 365 (user management, Exchange, Teams, SharePoint)
- Foundational knowledge or exposure to Networking fundamentals (DNS, DHCP, Wi‑Fi, firewalls)
- Foundational knowledge or exposure to Windows environments (Active Directory, file shares, remote access)
Nice to Have
- Previous experience in an IT support or service desk role
Technical Stack
- Microsoft 365
- Exchange
- Teams
- SharePoint
- DNS
- DHCP
- Wi-Fi
- firewalls
- Windows
- Active Directory
- file shares
- remote access
Team & Environment
Work collaboratively within the Service Delivery team, contributing to consistent client experiences in a supportive and structured environment.
Benefits & Compensation
- Ongoing investment in learning and professional development
- Genuine career progression opportunities within Service Delivery
- Modern office environment with on‑site undercover parking
Work Mode
This is an onsite role based in Brisbane.
Lyra Technology Group is an equal opportunity employer committed to diversity and inclusion in the workplace.
