Assurant, Inc. is hiring a Manager, Regional Service Home Warranty

The Regional Operations Director (ROD) is tasked with supervising service delivery processes within an assigned territory, guaranteeing superior service standards, financial optimization, and client contentment. This position propels performance through data evaluation, contractor coordination, and team guidance, while simultaneously supporting strategic objectives including workflow enhancement, talent acquisition, and financial planning. Job Responsibilities - Accountable for managing Service Operations within designated region, encompassing service expenses, service excellence, service reach, and comprehensive client experience. 40% - Accountable for evaluating Regional performance utilizing statistical and analytical methodologies to detect patterns, inefficiencies, procedural enhancements, and potential cost reductions. 30% - Responsible for overseeing Staff Service Recruitment and Service Location Associate to ensure recruiting resources are utilized productively and efficiently, with Service Level Agreements consistently met. 10% - Responsible for financial planning, productivity targets, and procedural improvement objectives. 10% - Generate periodic reports, presentations, strategic plans, productivity updates, cost reduction strategies, and team performance assessments. 10% Basic Qualifications - Minimum 3 years' experience in vendor relationships and on-site service delivery involving third-party service providers specializing in home repair services for major appliances or consumer electronics - Exceptional communication capabilities with capacity to interface two organizational levels and represent the company internally and externally with customers and clients - Prior financial management and/or profit/loss responsibilities with expertise in managing comprehensive service claim expenses and cost center financials - Demonstrated advanced proficiency in MS Excel, MS Access, and comparable analytical tools with strong technical query and analysis skills - Proven experience managing workgroups with demonstrated ability to motivate teams, establish performance expectations, and ensure individual accountability - Comprehensive background in process optimization and project management, capable of data organization, problem analysis, root cause identification, and solution implementation #AssurantProudCR #LI-Remote Pay Range: $72,900.00 - $121,900.00 Compensation range considers multiple factors including candidate background, experience, and work location, enabling potential salary progression within the role. If no posting end date is specified, this represents an ongoing recruitment effort collecting applications continuously. Helping People Thrive in a Connected World Connect with us. Bring your best work and brightest ideas. We'll provide an environment for professional growth. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For international benefits, consult your recruiter. Assurant's culture attracts top talent globally. Recognized as a Best Workplace in 15 countries and honored by Fortune for innovation, we unite diverse professionals sharing passion for service, practical innovation, and calculated risk-taking. Assurant is a global business services company supporting, protecting, and connecting major consumer purchases. A Fortune 500 enterprise operating in 21 countries, we partner with leading brands to develop innovative solutions across multiple service sectors. Assurant is an Equal Employment Opportunity employer, making employment decisions without considering race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other legally protected characteristics. Job Scam Alert: Assurant will never request personal information like Social Security numbers, bank details, or passwords during application processes.