Technical Manager, On Your Side Auto Repair Network (Pennsylvania – Remote with Local Travel)
Role Overview
This position leads the relationship between the insurance provider and its network of authorized auto repair facilities across Pennsylvania. Working remotely with regular in-person visits to vendor locations, the Technical Manager ensures repair shops meet performance, compliance, and customer service standards. Reporting to a Director, this role acts as a primary point of contact for vendor partners and supports the integrity of the claims process through technical evaluation, file reviews, and performance management.
Key Responsibilities
- Act as the main liaison between the insurer and OYSARN-affiliated repair shops, managing contracts and ongoing relationships
- Conduct performance evaluations, including on-site and virtual re-inspections of claims files
- Review open and closed claims to verify adherence to state regulations and internal claims policies
- Identify trends and areas for improvement, reporting findings to leadership
- Complete quarterly shop assessments and support procedural audits as assigned
- Assist in technical claims reviews, fraud detection, and subrogation preparation
- Support claims best practices by providing input on file quality and resolution processes
- Collaborate with investigative and recovery units to identify potential fraud and recovery opportunities
- Address customer concerns related to repair quality and claims handling
- Participate in special projects, training initiatives, and compliance activities aligned with corporate goals
- Travel regularly within Pennsylvania, including overnight stays when necessary
- Be available for catastrophe response, which may require extended hours and deployment to affected areas
Required Qualifications
- Undergraduate degree or equivalent professional experience
- State-specific licensing where applicable
- Completion of required claims certification programs
- 3–5 years of experience in property, casualty, or material damage claims
- Strong understanding of claims lifecycle: investigation, resolution, and settlement
- Familiarity with insurance principles, policy language, and claims systems
- Proven ability to analyze claims files and make independent, sound decisions
- Excellent written and verbal communication skills
- Proficiency with PC-based tools and software
- Valid driver’s license and ability to travel frequently within Pennsylvania
- Capacity to work extended or irregular hours as needed
Preferred Qualifications
- Completion of advanced claims training or certification programs
- Participation in industry-specific education (e.g., CPCU, ICAR, ASE)
- Background in technical claims evaluation
Work Environment
This is a remote position based in Pennsylvania, with frequent local travel required to visit vendor repair shops. The role supports a network dedicated to high-quality auto repairs and customer satisfaction. Work hours may vary, especially during catastrophe events.
Compensation & Benefits
The expected starting salary range is $87,000 – $131,000, with a national range up to $162,000. Benefits include medical, dental, and vision coverage; life and disability insurance; paid time off; nine paid holidays; designated personal and unity days; 401(k) with company match; and a company-paid pension plan. Business casual dress policy applies to in-person visits.
Commitment to Inclusion
The organization upholds a culture rooted in respect, diversity, and inclusion. Equal employment opportunities are provided to all individuals regardless of characteristics protected by law. Discrimination and harassment are strictly prohibited. The company values engagement, respect, and equitable treatment across all levels of the organization.
