Washington University in St. Louis is hiring a Manager Patient Accounts (Remote) for the Department of Medicine Business Office. You will manage account receivable and collection activities to maximize revenue, provide critical financial reporting and forecasting, and implement a service-oriented culture for the patient accounts function.
What You'll Do
- Develop and maintain systems for account management, data entry, collections, and general A/R operations.
- Develop income projections and long-range plans to achieve financial targets.
- Provide monthly income, cost center, and ad hoc reporting to the Business Manager.
- Maintain an environment and training opportunities that support staff growth and development.
- Oversee office staffing, ensuring appropriate staffing levels.
- Provide managerial guidance to assistant managers to meet monthly and annual goals.
- Maintain and update the master fee schedule.
- Prepare and monitor the patient accounts annual income and expense budget under the Business Manager's direction.
- Serve as a liaison to third-party payers, vendors, medical center personnel, patients, and families to resolve problems.
- Assist with the development of A/R charge and collection policies.
- Assist with contract negotiations with third-party payers.
- Assist supervisors in recruiting necessary personnel.
What We're Looking For
- Bachelor’s degree or equivalent combination of education and experience.
- 5 years of supervisory experience.
Nice to Have
- Bachelor's degree in a related field.
- Background in accounting.
- Skills in analytical thinking, identifying trends, trend analysis, and trend reporting.
- Strong communication skills, including interpersonal, oral, and written communication.
- Proficiency in organizing, problem-solving, and self-motivation.
- Experience in patient account management.
- A detail-oriented approach.
- Experience in supervisory management.
Team & Environment
This position reports directly to the Business Manager.
Benefits & Compensation
- Salary range: $75,200.00 - $128,800.00 annually.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Comprehensive wellness benefits including challenges, screenings, mental health resources, EAP, financial resources, and dietitian access.
- 4 weeks of caregiver leave.
- Family care resources.
- Tuition assistance for employee and family, including 100% dependent undergraduate tuition at WashU after seven years.
Work Mode
This is a fully remote position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. We are dedicated to building an inclusive community that fosters respect for all.
