TensorOps is seeking a Manager, Global Logistics – Ocean Freight & Customs. In this contract role, you will lead the end-to-end strategy, execution, and optimization of our international freight and import operations. You will own relationships with forwarders, carriers, and brokers to ensure timely and cost-effective movement of goods while maintaining compliance and strong performance KPIs.
What You'll Do
- Own and manage all international freight operations—primarily ocean, with some air as needed—including booking, tracking, exception management, and performance evaluation.
- Serve as the primary point of contact for freight forwarders, ocean carriers, and customs brokers, ensuring seamless execution and accountability.
- Lead customs compliance strategy, including accurate HTS code assignment, document preparation, and alignment with regulatory requirements.
- Analyze landed cost drivers and partner with Finance and Sourcing to forecast, control, and report impact to budgets.
- Maintain and optimize a comprehensive freight and duties dashboard, tracking container ETAs, delivery timelines, and spend trends.
- Identify and resolve shipment delays, exceptions, and demurrage risks proactively to maintain delivery continuity.
- Evaluate freight and customs service providers regularly for performance and cost; lead RFQs and contract negotiations.
- Collaborate cross-functionally with Product Development, Sourcing, and Planning to align logistics timelines.
- Stay current on U.S. import regulations, tariffs, and global trade changes impacting cost or compliance.
- Lead and contribute to strategic logistics projects, such as digital tracking tools and process improvement initiatives.
What We're Looking For
- Bachelor’s degree in Supply Chain, Logistics, International Business, or a related field.
- 6+ years of experience in global logistics or international freight operations.
- 3+ years in a leadership or ownership role.
- Deep understanding of ocean freight operations, incoterms, customs processes, and HTS classification.
- Strong vendor management experience—skilled in holding partners accountable for service and cost performance.
- Advanced Excel/Google Sheets skills.
- Experience with ERP systems (NetSuite preferred) and logistics tracking tools.
- Excellent communication, cross-functional collaboration, and problem-solving skills.
- Highly organized and analytical, with a data-first mindset and a continuous improvement approach.
- Proven ability to thrive in a fast-paced, remote-first work environment.
- Proficiency in both written and spoken English is required.
Technical Stack
- Excel/Google Sheets
- ERP systems (NetSuite preferred)
- Logistics tracking tools
Team & Environment
This role sits within the Supply Chain & Logistics department and reports to the VP, Operations.
Work Mode
This is a remote-first contract position. Candidates must be located in Argentina, Costa Rica, or Panama.
TensorOps is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.
