Confluent is looking for a Manager, Billing Operations to lead and evolve the global billing function for our high-volume SaaS platform. In this critical role, you will ensure timely and accurate invoicing, drive system scalability, and provide data-driven insights to support our financial objectives.
What You'll Do
- Lead and manage all day-to-day billing operations to ensure timely and accurate invoicing.
- Mentor and guide offshore Shared Services teams to strengthen their capabilities and professional growth.
- Establish and maintain KPIs and reports to measure billing performance, accuracy, and operational efficiency.
- Collaborate on billing system enhancements and integrations to reduce manual work and increase scalability.
- Act as the primary escalation point for complex billing issues, resolving them quickly to minimize customer impact and optimize cash flow.
- Oversee the execution and policy adherence for both standard and non-standard billing schedules and sales order processing.
- Partner with cross-functional teams including Collections, Revenue, FP&A, Sales, Order Management, Deal Desk, and Tax to drive alignment across the order-to-cash cycle.
- Embed customer-centric practices in billing operations to optimize stakeholder engagement and strengthen the overall customer experience.
- Drive continuous improvement projects to streamline workflows and reduce invoice cycling times.
- Deliver actionable, data-driven insights on billing performance, risks, and improvement opportunities.
- Own the month-end billing close process, including reconciliation and preparing key metric reports for finance leadership.
- Ensure the design and implementation of sustainable billing controls that meet internal audit and SOX compliance standards.
What We're Looking For
- 5-8 years of experience in consumption-based (UBB) billing.
- At least 2-3 years leading teams, including offshore or Shared Services.
- Hands-on experience managing high-volume billing operations, including portal invoicing and sales order workflows.
- Proven success creating KPIs and dashboards to improve billing accuracy, reduce cycle time, and increase throughput.
- Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.
- Excellent organizational and communication skills, with the ability to manage multiple competing priorities effectively.
- Working knowledge of ASC 606 as it relates to billing operations.
- Experience designing or operating SOX-relevant controls.
- Proficiency with ERP, CRM, and support systems (e.g., NetSuite, Salesforce, Jira, Zendesk, G-Suite).
- Advanced Excel skills.
Nice to Have
- Experience in a high-volume SaaS or technology environment.
Technical Stack
- NetSuite
- Salesforce
- Jira
- Zendesk
- G-Suite
- Excel
Team & Environment
You will manage offshore Shared Services teams, building their capabilities and guiding their professional development.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
