MOD Pizza is looking for a Loss Prevention and Workplace Compliance Investigator to oversee critical reviews and investigations for our company-owned locations. You'll handle personnel investigations across EEO, workplace violence, and fraud while managing core security systems and data analysis.
What You'll Do
- Respond to and maintain daily burglar alarm system issues, including false alarms and police dispatches, communicating findings to Loss Prevention leadership.
- Maintain the CCTV system and ensure all components function properly.
- Utilize exception-based reporting to analyze transactional data, identifying patterns and exceptions at the point of sale.
- Initiate and support cases of dishonesty and fraud using POS reporting, remote CCTV, and multiple data sources.
- Support HR-related investigations into alleged policy violations that are escalated to you.
- Work closely with MOD Legal and People Teams to mitigate uncovered risks.
- Assist MOD Legal with the preservation and production of evidence as needed.
- Support the Food Safety platform management, claims, and investigations.
- Coordinate and conduct remote interviews with Squad members for cases involving theft and harassment, gathering witness statements.
- Develop relationships with the field organization, other Support Center departments, and industry peers.
- Initiate investigations and gather supporting statements when reporting guest incidents to insurance.
- Assist store leadership in promoting awareness campaigns on shortage and cash control measures and participate in key store meetings.
- Work with management to define reporting needs and implement dashboards to monitor trends in asset protection.
- Interact with Business Partners and the Risk team as needed, working effectively across the organization.
- Work with Third Party providers to assess and improve business risk when required.
What We're Looking For
- 2 years experience conducting investigations in a multi-unit retail or food services environment.
- 1 year experience performing workplace compliance support in employee relations and general human resources.
- Prior experience utilizing surveillance systems to conduct investigations.
- Wicklander Zulawski or equivalent certification.
- Proven ability to effectively manage time and priorities in a rapidly changing environment.
- Proven ability to exercise independent judgement and provide fact-based conclusions to senior leadership.
- Working knowledge of Agilence (or similar) exception-based reporting.
- Strong analytical skills and a high level of attention to detail.
Nice to Have
- Prior restaurant management or restaurant asset protection experience.
- SHRM-CP or similar HR credentials.
- Food Safety knowledge and credentials.
Technical Stack
- Agilence (or similar) exception-based reporting
- CCTV systems
- Burglar Alarm Systems (BAS)
Team & Environment
You will work closely with MOD Legal and People Teams, Loss Prevention leadership, the field organization, Business Partners, and the Risk team.
Benefits & Compensation
- Compensation: $25 - $30 per hour
- Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
- Paid vacation grant starting at 20 days per year, increasing to as much as 30 days
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical, dental and vision insurance
- 401(k) retirement
Work Mode
This is a remote position. Candidates must reside in a state where MOD operates.
MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
