The Sterling Group is hiring a Leasing Consultant to join our team. In this role, you will be the face of our apartment community, building relationships with residents, conducting tours, managing the leasing process, and achieving sales goals.
What You'll Do
- Build and maintain strong relationships with prospective and current residents.
- Greet and tour prospective residents, highlighting key features and benefits of the community.
- Manage leads and traffic daily within Yardi’s CRM system according to policy.
- Prepare lease agreements, explain terms, and ensure all required documentation is completed.
- Assist applicants throughout the application process, reviewing and processing rental applications.
- Answer incoming phone calls promptly and professionally.
- Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies.
- Prepare electronic lease agreements and assemble resident move-in packets.
- Review materials with new residents during move-in and accompany them to their apartment.
- Handle resident concerns and complaints in a professional, timely, and effective manner.
- Assist with marketing efforts, including social media posts, flyers, and community events.
- Keep the apartment community clean, welcoming, and presentable.
- Help execute leasing strategies to achieve monthly and quarterly sales goals.
- Ensure accurate data entry in property management systems.
- Track and report leasing activity, occupancy rates, and other key performance indicators.
- Prepare, submit, and process maintenance service requests.
- Conduct follow-up on service request surveys in compliance with company policy.
- Assist in the development and/or implementation of the Sterling 5 P’s Business Plan.
What We're Looking For
- High School Diploma or G.E.D.
- Must be able to pass a drug test, criminal history, and background checks prior to employment.
Nice to Have
- Minimum of one (1) year experience in property management, retail service, or sales.
- Yardi Program knowledge.
- Proficient reading, writing, and grammar skills.
- Knowledge in Microsoft Office (Word, Excel, Outlook).
Technical Stack
- Microsoft Office (Word, Excel, Outlook)
- Yardi CRM system
Team & Environment
You will report to the Property Manager and Assistant Property Manager.
Benefits & Compensation
- Medical, Dental, and Vision insurance
- Flexible Spending Account
- Group Life Insurance and Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
Work Mode
This is an onsite position.
The Sterling Group is an equal opportunity employer.
